Banks Emerge As The Digital-First Leaders Other Industries Will Emulate

There is no doubt that the Covid-19 pandemic will have long-lasting impacts on all industries both now and into the future, radically transforming the way we conduct business transactions and deliver services. One of the most significant outcomes of this era has been the emergence of a digital-first business model as organizations across all industries have had to quickly pivot and adapt their operations to digital channels in order to continue to deliver their products and services.